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    how it works Step one

    Call/text us @ 905-439-0908 or email us at booking@urddservice.com
    Give our dispatchers your pickup city and address.
    Your name and phone number.
    Pickup and drop off city.
    If your vehicle is an automatic or a standard (if you have a stick or not).
    Let us know the time that you and your passengers would like to be picked up.

     

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    how it works Step two

    When your booking/request for pickup has been given to one of our driver teams they will contact you to confirm pick-up and give you an ETA. However if you made a prebooking the driver team will call you 15 min before your schedule pick up time to let you know there on rout. Then our driver will call you when they arrive so they can get the keys from you.

    Our driver will ask for a final drop off location and ask if there is any stops or drops. The designated drivers will drive you home in the comfort of your own vehicle, while the second driver follows behind.

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    How it works Step three

    Our drivers will drive you to your requested destination and park your vehicle in your designated spot.

    The driver will then check with their partner who keeps track of the kilometer's traveled for the total cost before handing over your keys (the chase vehicle will zero their tachometer before he/she leaves your pickup location).



     

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    how it works Step four

    Payment is made to our drivers based on the distance traveled and the cost of the kilometres; see our pricing tab for details. After payment is made the driver can make change he/she will ask if you would like your vehicle locked before giving you your keys. The driver will then head back to the chase vehicle for their next customer pickup.
     

OUR HIRING PROCESS

Initial Interview

All driver candidates are interviewed and assesses with an important question in mind:
"Would I trust this person behind the wheel of my own personal vehicle?" If the answer is "no," then we aren't placing them behind the wheel of yours.

Background Checks

We conduct the most rigorous background checks in the industry for all driving candidates, including:
- Criminal background check including vulnerable sector checks (once a year)
- Pedophile search (every 3 months)
- Driver license check - Driver abstract check (once a year)
- Drivers medical required to drive the public (once a year)

Any potential driver whose background check reveals the following WILL NOT BE considered:
- Felonies
- Sex offenses
- DUI's in the past 5 years
- 2+ moving violations in the past 3 years
- Any accidents in the past 3 years

We are always looking for NEW DRIVES if you think you have what it takes, please email or call us.


 

Our Guarantee

Experience

We have drivers with backgrounds in chauffeuring, public service, and public transportation our candidates who hold a higher class Driver's
License (D, B, AZ), we only choose these drivers with demonstrated driving experience.

 

Insurance

In addition to a $2 million commercial insurance umbrella policy held by URDD (UR Designated Driving Service), all of our drivers must provide proof of insurance at all times. We actively monitor our drivers'personal insurance statuses and remind them of renewal.

 

Demeanor, Etiquette, & Attire

When you hire a driver through URDD (URDD Designated Driving Service), you can expect chauffeur-quality services at a discount rate. That means your driver will arrive in professional dress and will be personable, reliable, and punctual. We're proud to hire drivers with integrity and professionalism, and we place confidence in supplying our customers with drivers who exceed their expectations.




 

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